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Propertymark is the leading membership body for property agents. They provide guidance, advice and regulate their members' activity according to a code of conduct and rules, with disciplinary action for instances of non-compliance. www.propertymark.co.uk
CMP is a scheme that reimburses landlords and tenants should a letting agent misappropriate their rent, deposit or other client funds. It has long been a requirement for ARLA Propertymark members to have CMP and has been a legal requirement for all letting agents since 1 April 2019. www.propertymark.co.uk/professional-standards/rules/cmp.html
The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service for 25 years and provides consumers with a free, impartial and independent alternative dispute resolution service.
Under the provisions of the United Kingdom Housing Act 2004 every landlord or letting agent that takes a deposit for an assured shorthold tenancy in England and Wales must join a tenancy deposit scheme